Draft template — needs your decision. Your notes flagged this as an open question. Below is a common, reasonable structure for a training/certification business. Fill in the bracketed values (cancellation window, cancellation fee, make-up policy) with the numbers you actually want to offer, then have it reviewed before publishing.

Return & Cancellation Policy

Last updated: July 21, 2026

1. Nature of Our Services

LouLoh LLC provides educational training and certification programs, not physical products. Because seats in our small-class programs are limited and materials are prepared in advance, our cancellation and refund policy differs from a typical retail return policy.

2. Cancellations by You

If you need to cancel your enrollment, please notify us at info@loulohllc.com as soon as possible.

Cancellations made at least [X business days] before the program start date are eligible for a full refund, minus a [$X / X%] administrative fee, or may be transferred to a future session at no charge.
Cancellations made within [X business days] of the program start date are non-refundable, but may be transferred to a future session at our discretion.
No-shows on the day of training are non-refundable.

3. Cancellations or Changes by LouLoh

If LouLoh cancels or reschedules a program (for example, due to low enrollment or instructor availability), participants will be offered a full refund or a seat in a future session at no additional cost.

4. Materials & Digital Access

Once course materials, login credentials, or digital content have been delivered or accessed, that portion of the program is non-refundable.

5. How Refunds Are Issued

Approved refunds will be issued to the original payment method within [X business days] of approval.

6. Contact

Questions about a specific enrollment or refund can be directed to info@loulohllc.com, (800) 366-5990, or 830 Morris Turnpike, Suite 401, Short Hills, NJ 07078.